Last updated: January 09, 2026

Frequently Asked Questions

Your guide to getting the most from your Flow with Mira membership

Getting Started

I just joined! Where do I start?

Welcome to Flow with Mira! 🎉 Here’s your quick start guide:

Explore the Library: Browse our 600+ videos organized by length, level, style, focus area and equipment.
If you are brand new to Pilates: try this 28 Day Absolute beginner program
Join a Course: Choose a structured course if you have an injury or difficulty moving like “28-Day Back Pain” or “28 day Better Posture” or ” 28 day Healthy Hips“
Try a Beginner Class: If you’re new to Pilates, start with our “Beginner 1.0” series
Join a Program: Choose a structured program like “28-Day Sculpt & Tone with Weights” or “28 Day Morning Pilates“
Download the App: Get our mobile app for iOS or Android for offline viewing

Recommended First sessions for Beginners:

How do I navigate the platform?

Main Navigation:

Dashboard: Your personalized home – see recommended classes, continue watching, and upcoming live classes
Library: Browse all 600+ videos by category, level, duration, or instructor
Programs: Structured multi-week programs and challenges
Live Classes: Schedule of upcoming live Zoom sessions
Community: Q&A, member comments, and discussions
My Account: Manage subscription, profile, and preferences

Search Tips: Use the search bar to find classes by keyword (e.g., “lower back,” “beginner,” “15 minutes”)

What equipment do I need?

Essential for Most Classes:

Pilates mat (non-slip, adequate thickness)
Comfortable workout clothing
Water bottle
Quiet space with room to move

Recommended Props (not always required):

Pilates ring (magic circle)
Small Pilates ball
Resistance bands
Light weights (1-3 lbs 0.5-1kg)
Foam roller
Pilates blocks
Larger exercise ball

Reformer Classes: Some classes use a Pilates reformer – these are clearly marked and optional

Note: Each class shows required equipment in the description before you start

Membership & Billing

What subscription options are available?

Choose the plan that works for you:

Monthly: Billed every month, cancel anytime
Annual: Billed once per year, best value

Current pricing is shown in your account settings and during checkout.

All plans include:

Access to entire 600+ video library
All programs, courses, series and challenges
Monthly live Zoom classes with Q&A
Mobile app with offline downloads
Ad-free streaming
New content added monthly

When will I be charged?

Billing Schedule:

First charge: When you sign up (or after free trial ends if applicable)
Renewal charges: Automatically on your renewal date
Monthly plan: Same date each month (e.g., signed up Jan 15 → charged 15th of each month)
3-Month plan: Every 3 months from signup date
6-Month plan: Every 6 months from signup date
Annual plan: Once per year from signup date

Renewal reminders: You’ll receive an email reminder 7 and 1 day before your renewal date

View your next billing date: My Account → Subscription → Next Payment Date

How do I update my payment method?

To update your credit card or payment info:

Log in to studio.flowwithmira.com
Go to My Account → Subscription
Click “Update Payment Method”
Enter new payment details
Click “Save”

PayPal Users: If you pay with PayPal, you need to update your payment method directly through PayPal – this cannot be done through our website. Log in to your PayPal account and update your payment information there.

Mobile app users (iOS/Android):

Apple subscriptions: Manage through iPhone Settings → [Your Name] → Subscriptions
Google subscriptions: Manage through Google Play Store → Subscriptions

Payment issues? Contact [email protected] with subject “Payment Update Help”

Can I cancel anytime?

Yes! You can cancel anytime with no penalties.

How Cancellation Works:

You keep access until the end of your current billing period
No refunds for remaining time in your current period
Your account profile is saved for easy reactivation
Watch history and favorites are preserved

To Cancel:

Go to My Account on the website → Subscription
Click “Cancel Subscription”
Confirm cancellation
You’ll receive confirmation email

Or email us: [email protected] with subject “Cancel Membership” and your account email

Need a break? We don’t offer pause/freeze options currently, but you can cancel and rejoin anytime. Your watch history will be preserved if you return within a reasonable timeframe. But please not that if you cancel and rejoin you may not be able to get the same subscription price as before

What’s your refund policy?

General Policy:

No refunds after free trial period (when offered)
All sales are final once trial ends
Cancel anytime to avoid future charges

Exceptions we may consider:

Technical issues preventing access (prorated refund possible)
Duplicate charges (full refund)
Fraudulent charges (full refund + investigation)
Extraordinary circumstances (case-by-case basis)

To request a refund exception: Email [email protected] with subject “Refund Request” and explain your situation

For full details, see our Terms of Service

Using the Platform

How do I find sessions?

Browse the Library:

Use the filter dropdowns at the top of the Library page to find exactly what you need:

Duration: 0-15 min, 15-25 min, 25-40 min, 40+ min
Level: Absolute Beginner, Beginner, Beginner/Intermediate, Intermediate, Advanced
Body: Back/Spine, Core/Abs, Full Body, Lower Body, Pelvic Floor, Upper Body
Style: Breathe, Flow, Mobility, Recovery, Standing, Strength, Stretch
Equipment: No Equipment, Reformer, Small Equipment

You can combine multiple filters to narrow your search (e.g., “25-40 min + Beginner + Core/Abs + No Equipment”)

Search Function:

Use the search bar to find sessions by keyword, instructor name, or specific topics (e.g., “back pain,” “hip mobility,” “posture”)

Browse by Category on the Home Page:

Beginner Friendly Schedules – Curated weekly programs for those new to Pilates
Intermediate Weekly Schedules – Progressive programs for established practitioners
Fitness Series – Themed programs like Pilates Basics, Reformer Flow, Back & Core
Programs – Multi-week structured programs (28-day challenges, etc.)
Challenges – Time-bound group challenges to stay motivated
Live Classes – Join scheduled live sessions with Mira
Specialised Courses – Targeted programs like Back Pain Relief in 28 Days, Better Posture in 28 Days

Quick Tip: Sessions are organized by duration throughout the site, so you can easily find a 15-minute session when you’re short on time or a 40+ minute flow when you want to go deeper.

How do video player controls work?

Playback Controls:

Play/Pause: Spacebar or click play button
Volume: Adjust with slider or use device volume
Quality: Auto-adjusts or manually select (406p, 540p 720p, 1080p)
Playback Speed: 0.5x, 0.75x, 1x, 1.25x, 1.5x (for reviewing technique)
If the session pace is to quick or you feel rushed, its great to put the speed at 0.75x
Fullscreen: Click fullscreen button or press F

Casting:

Chromecast: Click cast icon to stream to TV
AirPlay: Use AirPlay button (Safari/iOS only)

Can I save favorites?

Yes! Several ways to organize your content:

Favorites:

Click the heart icon on any class (programs and series coming soon)
Access all favorites from “Bookmarks” in your. main menu

What are Programs and how do they work?

Programs are structured multi-day or multi-week series designed to achieve specific goals.

Popular Beginner Programs:

“Welcome to Your First Six Weeks“
“28 Day Core Strength for Beginners“
“28 Day Sculpt & Tone With Weights Beginner“
“28 Day Standing Program“
“28 Body Whispers Beginner“

How to Use Programs:

Go to Programs section
Choose a program that matches your goals
Click “Download Schedule”
Follow the daily schedule
Mark each day complete as you go
Track your progress throughout

Program Features:

Curated class sequences
Progressive difficulty
Rest days built in
Ability to restart or repeat programs

Can I watch on my TV?

Yes! Several options to stream to your TV:

Mobile App (Easiest Method):

Open the Flow with Mira app on your iPhone or Android device
Start playing a session
Look for the cast icon in the top right corner of the video player
Tap the cast icon and select your TV or streaming device
The session will play on your TV while you control it from your phone

Chromecast (from web browser):

Make sure your TV and device are on the same WiFi network
Click the cast icon in your browser
Select your Chromecast device
Video plays on TV, control from your phone/computer

AirPlay (Apple):

Ensure Apple TV and device are on the same network
Click the AirPlay icon in your browser (Safari/iOS) or in the app
Select your Apple TV
Video mirrors to your TV

HDMI Cable:

Connect your laptop to TV with an HDMI cable
Set TV to the correct HDMI input
Play sessions in fullscreen

Smart TV Browsers:

Some smart TVs have web browsers built-in
Navigate to studio.flowwithmira.com
Log in and play sessions
Note: Not all smart TV browsers are fully compatible

Classes & Programs

What skill level are the classes?

We offer classes for all levels:

Absolute Beginner:

Never done Pilates before
Detailed instruction on every movement
Slower pace with lots of explanation
Focus on foundational techniques

Beginner:

Some Pilates experience or completed beginner foundations
Still includes form cues and reminders
Moderate pace
Introduction to more movements

Intermediate:

Comfortable with Pilates fundamentals
Faster-paced classes
More complex movement sequences

Advanced:

Extensive Pilates experience
Challenging sequences and variations
Athletic and demanding

All Levels:

Suitable for any experience level
Modification options shown
Choose your own intensity

Mira’s Recommendation: Start one level below where you think you are.

This isn’t about easy or hard—it’s about meeting your body where it actually is right now. When you start a level below, Pilates becomes fun and feels achievable. You build the foundation your body needs without waking up too sore or risking injury.

You’re at home by yourself. No one’s watching or judging. This is your journey.

Real change comes from consistency, not intensity. Don’t chase the sweat or soreness—chase the feeling of being stronger and more connected in your body. You can always progress, and you will. But start where you can easily make progress and stay consistent.

What if I have an injury or limitation?

Important: Always consult your healthcare provider before starting any exercise program, especially if you have an injury or medical condition.

Our Approach: Find Your Right Level

The key isn’t modifications—it’s finding the right level for where your body is right now. We have five different levels (Absolute Beginner, Beginner, Beginner/Intermediate, Intermediate, Advanced), so there’s a starting point that will feel right for you.

Nothing should ever hurt. If something hurts, either reconsider your form or simply skip that exercise—that’s completely fine. One of the most important skills you’ll develop is listening to your body.

Your Body Changes: What feels good one week might not feel great the next. You might be stressed, tired, or dealing with inflammation. That’s normal. Your body’s needs can change day to day, and that’s okay.

If You Have an Injury or Limitation:

Start with our Absolute Beginner programs or our specialized courses:

Back Pain Relief in 28 Days
Better Posture in 28 Days
Healthy Hips in 28 Days

These are gentle, low-intensity sessions specifically designed to help you rehabilitate. When you’re ready, you can progress through the levels as quickly or as slowly as your body needs.

When to Stop:

Sharp pain (not to be confused with muscle work)
Movement feels wrong for your body
Dizziness or unusual fatigue
Difficulty breathing

For medical guidance, please see our Terms of Service Health & Safety section

When are live classes held?

We offer monthly live Zoom classes with Mira and guest instructors.

Live Class Schedule:

Flow with Mira Google Calendar (Click here to access)
Monthly Update Email sent at the start of each month
Usually held 1-2 times per month
Various time zones considered
45-60 minutes including Q&A

Class Reminders:

Reminder sent the Wednesday before each class
Final reminder sent 2 hours before class starts
Both emails include the Zoom link

How to Join:

Check your email for the class reminder
Click the Zoom link in the email
Join at the scheduled time
Camera is optional—but there’s a benefit to turning it on (see below)

Camera On vs. Camera Off:

Camera ON: Mira can see you, give you adjustments and feedback, and pace the class to your ability level
Camera OFF: You can still participate, but Mira cannot see you to help adjust your form or tailor the class to your needs

Can’t Attend Live?

All live classes are recorded and posted to the library within 2-3 weeks after the session (we edit them first to give you the best viewing experience). Recordings are available to all members.

Q&A Sessions:

Ask questions during live class
Get personalized guidance from Mira
Learn from other members’ questions
Note: Q&A may be recorded and shared

Mobile App

How do I download the mobile app?

Our app is available for iOS and Android devices.

iOS (iPhone/iPad): Click here or

Open Apple App Store
Search “Flow with Mira”
Download the app
Open and log in with your account credentials

Android: Click here or

Open Google Play Store
Search “Flow with Mira”
Download the app
Open and log in with your account credentials

Requirements:

iOS: iOS 15.0 or later
Android: Android 8.0 or later

Can I download sessions for offline viewing?

Yes! This is one of the best features of our mobile app.

How to Download:

Open the mobile app
Find your favourite session you want
Tap the download icon
Choose quality (higher quality = larger file)
Wait for download to complete
Access from “Downloads” section

Does the app have all the same features as the website?

Almost! The app has most features plus some exclusive mobile benefits.

App Features:

✅ Full video library access
✅ Browse by category and filter
✅ Search functionality
✅ Favorites and playlists
✅ Continue watching
✅ Progress tracking
✅ Live class registration
✅ Offline downloads (app exclusive)
✅ Notifications for new content and live classes

Desktop-Only Features:

Larger screen for detailed viewing
Easier to use category filters, search and sections to find your sessions
Easier keyboard controls
Better for account/subscription management

Best Practice: Use both! Desktop for searcing/account management, mobile for workouts on-the-go.

Technical Support

The video won’t play or keeps buffering. What should I do?

Quick Fixes:

Check internet connection:
- Minimum 5 Mbps recommended for streaming
- Run a speed test at fast.com
- Move closer to WiFi router
- Disconnect other devices using bandwidth
Lower video quality:
- Click quality settings in player
- Choose 480p or 360p for slower connections
Clear browser cache:
- Browser Settings → Privacy → Clear Cache
- Close and reopen browser
Try different browser:
- Chrome, Safari, Firefox, Edge all supported
- Update to latest browser version
Restart device:
- Simple but often effective

Still not working? Contact support with:
– Device and browser type
– Internet speed test result
– Which video you’re trying to watch
– Error message if any

I can’t log in to my account.

Common Solutions:

Forgot Password:

Click “Forgot Password” on login page
Enter your email address
Check email for reset link (check spam!)
Click link and create new password
Password must be at least 8 characters

Wrong Email:

Double-check which email you signed up with. You can find this by looking at the address we use to send you emails.

Account Suspended:

Payment may have failed
Check My Account → Subscription for payment issues
Update payment method to reactivate

Browser Issues:

Clear cookies and cache
Temporarily turn off your VPN and browser extensions like ad blockers or security extensions
Try incognito/private mode
Try different browser

Still can’t access? Email [email protected] with subject “Login Help” and include:
– Email address used for account
– Screenshot of error message
– Whether you can reset password successfully

The website looks broken or displays incorrectly.

Troubleshooting Steps:

Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
Clear cache: Browser Settings → Clear Browsing Data
Update browser: Make sure you’re on the latest version
Disable extensions: Temporarily turn off browser extensions
Try another browser: Test in Chrome, Safari, Firefox, or Edge
Check device: Try on phone, tablet, or computer

Supported Browsers:

Chrome (latest version)
Safari (latest version)
Firefox (latest version)
Microsoft Edge (latest version)

Not Supported:

Internet Explorer (use Edge instead)
Outdated browser versions

How do I report a technical issue?

Contact Support:

Click here to use the contact page form.

Please fill in the form with as many details as possible.

Response Time: We typically respond within 24-48 hours (1-2 business days)

Account Management

How do I change my email address?

To update your email:

Log in to studio.flowwithmira.com
Go to My Account (top right on the website) → Profile
Click “Edit Email”
Enter new email address
Verify with confirmation code sent to new email
Confirm change

Important:
– You’ll use your new email to log in going forward
– All communications will go to new email
– Old email will no longer work for login

How do I change my password?

To change password:

Log in to your account
Go to My Account (on the website) → Profile
Click “Change Password”
Enter current password
Enter new password (minimum 8 characters)
Confirm new password
Click “Save”

Password Tips:

Use at least 8 characters
Mix uppercase and lowercase
Include numbers and symbols
Try not to reuse passwords from other sites
Use a password manager for security

Forgot current password? Click here to use the “Forgot Password” on login page instead.

Can I delete my account permanently?

Yes, you can request permanent account deletion.

What Gets Deleted:

Your account profile
Your watch history
Your favorites and playlists
Your preferences
Personal information

What’s Retained (Legal Requirements):

Payment records (7 years for tax purposes)
Support communications (3 years)
Anonymized usage data for analytics

To Request Deletion:

First cancel your subscription
Email [email protected]
Subject: “Account Deletion Request”
Include: Account email and confirm deletion request
We’ll confirm within 30 days

⚠️ This action is permanent and cannot be undone.

For full details, see our Privacy Policy

Community Features

Can I comment on sessions?

Yes! We encourage member interaction.

How to Comment:

Watch a class
Scroll to “Comments” section below video
Write your comment
Click “Post”

Comment Guidelines:

✅ Share your experience
✅ Ask questions about the class
✅ Encourage fellow members
✅ Share modifications that worked for you
❌ No spam or promotional content
❌ No body shaming or negative comments
❌ No medical advice (suggest seeing a doctor instead)

See full community guidelines in our Terms of Service

How do Q&A sessions work?

Have a question for Mira? We’d love to help!

Ask a Question:

Email your question to [email protected]

Question Types:

Technique and form questions
Modifications for injuries or limitations
Equipment recommendations
Program suggestions
General Pilates questions

How You’ll Get Your Answer:

Your question will be answered via email and added to the Q&A section for all members to benefit from.

Note: Q&A responses may be shared publicly in the members-only Q&A section so other members can learn from your questions too.

Still Have Questions?

How do I contact support?

Visit our contact page: https://studio.flowwithmira.com/contact-us/

Response Time: 24-48 hours (1-2 business days)

What to include in your message:

Billing questions: Account email, specific issue with payment
Technical issues: What you were trying to do, what happened instead, device/browser
Account help: Specific problem (login, password reset, etc.)
General questions: What you need help with

Subject Line Examples:

“Billing Question – Can’t Update Card”
“Technical Support – Video Won’t Play”
“Account Help – Password Reset Not Working”
“General Question – Program Recommendations”

Where can I find legal information?

Important Documents:

Terms of Service – Your membership agreement
Privacy Policy – How we protect your data
Cookie Policy – How we use cookies

Need to reach us officially?

FLOW WITH ME PTE. LTD.
Trading as Flow with Mira
160 Robinson Road, #14-04
Singapore Business Federation Center
Singapore 068914

Thank you for being part of the Flow with Mira community! We’re here to support your Pilates journey. 💙