Last updated: January 09, 2026

Terms of Service

Introduction

FLOW WITH ME PTE. LTD. trading as Flow with Mira (“we,” “our,” “us,” “the Company”) provides online Pilates instruction and wellness services through our membership platform at studio.flowwithmira.com and mobile applications (collectively, the “Service” or “Platform”). These Terms of Service (“Terms”) govern your access to and use of the Service.

Important: These Terms apply specifically to our member platform at studio.flowwithmira.com and the Flow with Mira mobile app. By creating an account or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing or using our Service, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you disagree with any part of these Terms, you may not access the Service.

1.2 Age Requirement

You must be at least 18 years of age to create an account and use the Service independently. If you are between 13-17 years old, you may only use the Service under the supervision of a parent or legal guardian who:

  • Creates and manages the account on your behalf
  • Agrees to be bound by these Terms
  • Takes responsibility for your use of the Service
  • Monitors your participation in community features

Users under 13: Our Service is not intended for children under 13, and we do not knowingly collect information from children under 13.

1.3 Account Registration

To access our membership features, you must:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your login credentials confidential
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

1.4 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes through:

  • Email to your registered address
  • Prominent notice on the Platform
  • In-app notification
  • Login screen notification

Changes take effect 30 days after notification unless otherwise stated. Continued use after changes take effect constitutes acceptance of the modified Terms.

2. Definitions

  • Account: Your registered member account with Flow with Mira
  • Content: All materials available through the Service, including videos, text, graphics, images, PDFs, programs, challenges, and interactive features
  • Member Area: The secure, authenticated section of our Platform at studio.flowwithmira.com
  • Membership/Subscription: Your paid access to our Service on a recurring basis
  • Platform/Service: Our member area website and mobile applications
  • User Content: Any content you post, upload, or submit through the Service (comments, questions, profile information)

3. Health and Safety

3.1 Medical Clearance – IMPORTANT

YOU MUST OBTAIN CLEARANCE FROM A QUALIFIED MEDICAL PROFESSIONAL BEFORE BEGINNING ANY EXERCISE PROGRAM THROUGH OUR SERVICE.

This is particularly important if you:

  • Are pregnant or postpartum (within 6 months of delivery)
  • Have existing health conditions (cardiovascular, respiratory, musculoskeletal)
  • Have any current or recent injuries
  • Have been inactive for an extended period
  • Are over 40 years old
  • Have chronic pain or recurring injuries
  • Are taking medications that affect your ability to exercise
  • Have had recent surgery or medical procedures

3.2 Risk Acknowledgment and Assumption

You acknowledge and expressly agree that:

  • Exercise carries inherent risks including, but not limited to, muscle soreness, strains, sprains, fractures, and in rare cases, more serious injuries or health complications
  • You participate in all activities entirely at your own risk
  • Online instruction has limitations – we cannot see your form in real-time or provide immediate corrections
  • You are responsible for your own safety – including proper warm-up, cool-down, hydration, and rest
  • You will modify exercises as needed for your body and limitations
  • You will STOP immediately and seek medical attention if you experience:
    • Chest pain or pressure
    • Severe shortness of breath
    • Dizziness or lightheadedness
    • Sharp or shooting pain
    • Unusual discomfort
    • Nausea

3.3 No Medical or Healthcare Advice

Our Service provides general fitness and wellness information. It is not medical advice and should not be treated as such.

  • We do not diagnose, treat, or prevent any medical conditions
  • Information provided is for educational purposes only
  • Always consult your healthcare provider before starting any new exercise program
  • Never disregard professional medical advice or delay seeking it because of something you learned through our Service

3.4 Pregnancy and Postpartum Exercise

If you are pregnant or postpartum:

  • You MUST have written approval from your healthcare provider to participate
  • Exercise modifications may be necessary throughout pregnancy
  • Postpartum recovery varies – follow your doctor’s guidance
  • Certain exercises may not be appropriate at different stages
  • Listen to your body and stop if anything feels wrong

3.5 Pre-existing Conditions and Injuries

If you have injuries, chronic conditions, or physical limitations:

  • Inform your healthcare provider about your planned activities
  • Follow their recommendations for modifications
  • Start slowly and progress gradually
  • Some exercises may not be appropriate for your condition
  • Consult with a qualified Pilates instructor in-person if needed

3.6 Exercise Environment

You are responsible for creating a safe exercise environment:

  • Clear, level surface with adequate space
  • Appropriate lighting
  • Proper ventilation
  • Non-slip exercise mat
  • Removal of hazards (furniture, objects, pets)
  • Stable internet connection for streaming

4. Equipment Requirements and Safety

4.1 Required Equipment

Different classes may require specific equipment, including but not limited to:

  • Pilates mat (non-slip, adequate thickness)
  • Pilates ring (magic circle)
  • Exercise ball (properly inflated, weight-appropriate)
  • Foam roller
  • Resistance bands
  • Light weights (1-3 lbs)
  • Pilates Reformer (for reformer-specific classes)
  • Small ball
  • Pilates blocks

4.2 Equipment Safety

You are solely responsible for:

  • Purchasing appropriate, quality equipment
  • Inspecting equipment before each use
  • Maintaining equipment in safe, working condition
  • Using equipment only as intended by manufacturer
  • Following all manufacturer safety guidelines
  • Replacing damaged or worn equipment immediately
  • Proper storage to prevent damage

We are not responsible for injuries resulting from:

  • Defective equipment
  • Improper equipment use
  • Failure to maintain equipment
  • Using inappropriate or substitute equipment

4.3 Equipment Recommendations

We may provide links or recommendations for equipment purchases. These are:

  • Provided as a convenience only
  • Not endorsements unless explicitly stated
  • Subject to availability and pricing changes
  • Your responsibility to research and evaluate

5. Instructor Qualifications and Limitations

5.1 Instructor Credentials

Our lead instructor, Mira, is certified through BASI Pilates and has extensive experience. Guest instructors featured on our platform are certified Pilates professionals.

5.2 Online Instruction Limitations

You acknowledge that online instruction differs from in-person training:

  • Instructors cannot see your form in real-time
  • Instructors cannot provide immediate, personalized corrections
  • Instructors cannot respond to your individual needs during pre-recorded classes
  • Visual demonstrations may not show all angles or variations
  • You are responsible for proper form and technique
  • You must adapt exercises to your own body and abilities

5.3 No Personal Training Relationship

Using our Service does not create a personal training or one-on-one instructor-client relationship. General instruction provided through our classes is not personalized fitness advice.

5.4 Working Within Your Capabilities

You are solely responsible for:

  • Choosing appropriate class levels for your fitness
  • Modifying exercises as needed
  • Taking breaks when necessary
  • Not pushing beyond your safe limits
  • Seeking qualified in-person instruction if needed

6. Membership and Subscriptions

6.1 Subscription Options

We offer various subscription options, which may include:

  • Monthly Membership: Billed monthly, renews automatically every month
  • 3-Month Membership: Billed every 3 months, renews automatically
  • 6-Month Membership: Billed every 6 months, renews automatically
  • Annual Membership: Billed annually, renews automatically every year
  • Other subscription tiers as offered from time to time

Subscription details, including pricing and features, are displayed during the signup process and in your account settings.

6.2 Free Trial (When Offered)

We may offer free trials from time to time as limited promotional offers:

  • Free trials are not always available
  • Trial length will be specified at time of offer (typically 7 days when available)
  • Trial eligibility and availability determined at our sole discretion
  • One free trial per person/email address
  • Valid payment method required to start trial
  • Trial automatically converts to paid subscription unless cancelled
  • You must cancel before trial end date to avoid charges
  • Previous subscribers are not eligible for additional trials
  • We reserve the right to modify, limit, or withdraw trial offers at any time
  • Trials cannot be combined with other promotional offers

6.3 Gift Memberships

Gift memberships can be purchased for others:

  • Available in various subscription lengths (monthly, 3-month, 6-month, annual)
  • Gift purchaser pays upfront for the gift period
  • Gift recipient must create an account to redeem
  • Gift recipient must accept these Terms of Service
  • Gift memberships activate upon redemption by recipient
  • Gift memberships are non-refundable
  • Gift memberships do not automatically renew
  • Recipient may purchase their own subscription after gift period ends
  • Gift codes may have expiration dates
  • Unused gift codes may expire after a specified period
  • Gift memberships cannot be transferred or resold
  • One gift membership per recipient at a time

6.4 Pricing and Payment

Payment Terms:

  • All prices displayed are in USD (or your local currency)
  • Prices may vary by region, subscription length, or promotional offers
  • Prices exclude applicable taxes (calculated based on your location)
  • Payment is due at the start of each billing period
  • We accept credit cards, debit cards, PayPal, and in-app purchases (Apple/Google)
  • You authorize us to charge your payment method automatically

Payment Processing:

  • Payments are processed by our payment providers (Stripe, PayPal, Apple, Google)
  • You agree to their respective terms and conditions
  • We do not store full credit card numbers
  • Keep your payment information current to avoid service interruption

6.5 Auto-Renewal

All subscriptions automatically renew unless cancelled:

  • Renewal occurs at the end of your current billing period
  • You will be charged at the then-current subscription rate
  • Renewal charges may differ from your initial subscription price
  • You will receive notification before renewal (where required by law)
  • You can cancel renewal anytime through your account settings
  • Cancellation takes effect at the end of your current billing period

6.6 Price Changes

We reserve the right to change subscription prices at any time:

  • Price changes apply to new subscriptions immediately
  • For existing members, changes take effect at next renewal
  • We will provide at least 30 days notice of price increases
  • You may cancel before renewal if you don’t accept new pricing
  • Continued use after notification constitutes acceptance

6.7 Failed Payments

If a payment fails or is declined:

  • We will attempt to charge your payment method multiple times
  • Your access may be suspended until payment is resolved
  • You are responsible for any fees charged by your financial institution
  • Update your payment information promptly to restore access
  • Accounts with unresolved payment issues may be terminated

6.8 Taxes

You are responsible for all applicable taxes:

  • Sales tax, VAT, GST, or other taxes may apply based on your location
  • Taxes are calculated and collected at checkout
  • Tax rates may change based on local regulations
  • We are required to collect tax information for compliance

7. Cancellation and Refunds

7.1 Cancellation Policy

You may cancel your subscription at any time:

  • Cancel through your account settings
  • Or email [email protected] with “Cancel Membership”
  • Cancellation takes effect at the end of your current billing period
  • You retain access until the end of your paid period
  • No refunds for partial billing periods
  • Your account profile remains for easy reactivation

7.2 Refund Policy

General Refund Policy:

  • No refunds after the free trial period (when trials are offered)
  • All sales are final once any trial period ends
  • No refunds for partial months or unused portions of subscription
  • Cancel before next billing to avoid future charges

Exceptions – Refunds may be granted at our discretion for:

  • Technical issues: If persistent technical problems on our end prevent you from accessing the Service, we may provide a prorated refund for the affected period
  • Duplicate charges: Will be refunded promptly
  • Fraudulent charges: Will be refunded and investigated
  • Extraordinary circumstances: May be considered on a case-by-case basis at our sole discretion

To request a refund exception:

  • Email [email protected] with subject “Refund Request”
  • Include your account details and reason for request
  • For technical issues, describe the problem and when it occurred
  • We will review and respond within 5-7 business days
  • Approval is at our sole discretion

7.3 Platform-Specific Refunds

In-App Purchases (Apple/Google):

  • Refund requests for in-app purchases must be submitted to Apple or Google
  • We cannot process refunds for platform purchases
  • Follow Apple App Store or Google Play refund procedures
  • Refund approval is at the sole discretion of the platform

7.4 Account Termination by Us

If we terminate your account for violation of these Terms:

  • No refund will be provided
  • You forfeit any remaining subscription time
  • Access is terminated immediately
  • You may not create a new account without our permission

8. Content Access and Usage

8.1 Content License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and view Content through the Service
  • Download Content for offline viewing in the mobile app
  • For your personal, non-commercial use only
  • Subject to these Terms and continued membership

8.2 Content Restrictions

You MAY NOT:

  • Copy, reproduce, or distribute Content
  • Record, screenshot, or capture Content in any form
  • Share, sell, rent, or sublicense Content
  • Use Content for commercial purposes
  • Modify, edit, or create derivative works
  • Remove copyright notices or branding
  • Upload Content to other platforms or websites
  • Use Content for public performances or displays
  • Use automated systems to download Content
  • Circumvent any technical protection measures

8.3 Downloaded Content

Mobile app downloads:

  • Available only through our official mobile app
  • For offline viewing on your personal device only
  • Subject to device storage limits
  • Downloads are automatically removed upon:
    • Membership cancellation or expiration
    • Content removal from our library
    • App deletion or device change
  • You may not transfer downloads between devices using external methods

8.4 Content Changes

We reserve the right to:

  • Add, modify, or remove Content from our library at any time
  • Update or replace classes with improved versions
  • Discontinue programs or features
  • Change Content organization or availability
  • No notice is required for Content changes

8.5 Third-Party Content

Some Content may feature guest instructors or third-party materials:

  • Third-party content is subject to additional terms
  • We are not responsible for third-party content accuracy
  • Third-party content may be removed at any time

9. Account Sharing and Multiple Devices

9.1 Account Sharing Policy

Each membership is for ONE individual user only:

  • You may NOT share your account with others
  • Each person must have their own account and subscription
  • Family members require separate accounts
  • Sharing passwords is prohibited
  • Account sharing violates these Terms

9.2 Device Limits

You may access your account from multiple devices:

  • Reasonable number of personal devices allowed
  • You may not use account simultaneously on multiple devices to share access
  • We may limit the number of devices per account
  • Suspicious activity may result in device restrictions

9.3 Detecting Unauthorized Sharing

We monitor for account sharing, including:

  • Multiple simultaneous logins from different locations
  • Unusual access patterns
  • Excessive device activations

9.4 Consequences of Account Sharing

If we detect unauthorized account sharing:

  • First offense: Warning and request to stop
  • Continued violation: Account suspension
  • Severe or repeated violations: Permanent termination
  • No refund upon termination for sharing

10. User Content and Community Features

10.1 User Content License

When you post comments, questions, or other content (“User Content”), you grant us:

  • A worldwide, non-exclusive, royalty-free license
  • To use, reproduce, modify, and display your User Content
  • For operating and improving our Service
  • In perpetuity or until you delete the content

10.2 User Content Restrictions

You agree NOT to post content that:

  • Is illegal, harmful, or violates others’ rights
  • Harasses, threatens, or bullies others
  • Contains hate speech or discriminatory language
  • Is sexually explicit or inappropriate
  • Contains spam or promotional material
  • Promotes dangerous or harmful activities
  • Violates intellectual property rights
  • Contains personal information of others
  • Is deceptive or misleading
  • Contains viruses or malicious code

10.3 Community Guidelines

Our community is built on respect and support:

  • Be kind and supportive to fellow members
  • No body shaming or negative comments about appearance
  • No medical advice – encourage members to see healthcare professionals
  • No promotional content or business solicitation
  • Stay on topic – keep comments related to the class or Pilates
  • No political or controversial topics unrelated to wellness
  • Respect privacy – don’t share others’ personal information

10.4 Content Moderation

We reserve the right to:

  • Review, edit, or remove any User Content
  • Remove content that violates these Terms
  • Remove content at our discretion even if it doesn’t violate Terms
  • Suspend or ban users who repeatedly violate guidelines
  • Take no action on reported content if we deem it acceptable

We are not obligated to monitor User Content but may do so.

10.5 Q&A Sessions and Live Classes

Participation in Q&A sessions:

  • Sessions may be recorded and posted as member content
  • Your voice, video, or written questions may be included
  • By participating, you consent to being recorded
  • Questions submitted may be edited for clarity
  • We may not answer all questions submitted

Live class participation:

  • Technical issues may prevent access – no refunds provided
  • Capacity limits may apply
  • Recordings may be posted for members who missed live session
  • Keep camera off if you prefer not to be visible

10.6 Reporting Violations

To report content or behavior that violates these Terms:

  • Email [email protected] with “Report Violation”
  • Include link to content and description of issue
  • We will review and take appropriate action
  • We may not notify you of the outcome

11. Intellectual Property

11.1 Our Intellectual Property

All Service content and materials are owned by FLOW WITH ME PTE. LTD. or our licensors, including:

  • Video classes and programs
  • Written content, guides, and PDFs
  • Images, graphics, and branding
  • Website design and functionality
  • Mobile app design and code
  • Trademarks and logos

11.2 Trademarks

“Flow with Mira” and related marks, logos, and designs are our trademarks. You may not use them without our express written permission.

11.3 Copyright Protection

Under Singapore’s Copyright Act 2021 and international copyright laws:

  • All Content is protected by copyright
  • Unauthorized copying or distribution is strictly prohibited
  • Infringement may result in civil and criminal penalties
  • We actively enforce our intellectual property rights

11.4 Copyright Infringement Claims (DMCA)

If you believe content on our Service infringes your copyright, submit a notice to [email protected] including:

  • Your contact information (name, address, phone, email)
  • Description of the copyrighted work you own
  • Description of the allegedly infringing material
  • URL or location of the infringing material
  • Statement that you have a good faith belief the use is unauthorized
  • Statement that information is accurate under penalty of perjury
  • Your physical or electronic signature

11.5 Counter-Notice Procedure

If your content was removed due to a copyright claim and you believe it was removed in error:

  • You may submit a counter-notice to [email protected]
  • Include your contact information and identification of removed material
  • Statement of good faith belief that material was removed in error
  • Consent to Singapore jurisdiction
  • Your physical or electronic signature

11.6 Repeat Infringer Policy

  • Accounts of repeat copyright infringers will be terminated
  • We maintain and enforce a strict repeat infringer policy
  • Three strikes may result in permanent ban
  • Account termination is at our sole discretion

12. Platform-Specific Terms

12.1 Apple App Store Terms

When accessing our Service through Apple’s App Store, you acknowledge that:

  • These Terms are between you and Flow with Mira, not Apple
  • Apple has no obligation to provide maintenance or support
  • Apple is not responsible for:
    • The Service or its content
    • Product warranties or claims
    • Intellectual property violations
    • Addressing claims about the Service
  • Apple is a third-party beneficiary of these Terms
  • Apple may enforce these Terms against you
  • You are not in a country under U.S. embargo or designated as a “terrorist supporting” country
  • You are not on any U.S. government prohibited or restricted party list
  • You must comply with App Store Terms of Service

Apple in-app purchases:

  • Processed through your Apple ID
  • Managed through your Apple account settings
  • Refunds must be requested through Apple
  • We cannot process refunds for Apple purchases

12.2 Google Play Store Terms

When accessing our Service through Google Play:

  • Google’s payment processing terms apply to in-app purchases
  • Refunds follow Google Play refund policies
  • You must comply with Google Play Terms of Service
  • Subscription management follows Google Play guidelines
  • Updates may be required to maintain compatibility
  • We may use Google Play’s subscription features

Google in-app purchases:

  • Processed through your Google account
  • Managed through Google Play settings
  • Refunds must be requested through Google
  • We cannot process refunds for Google purchases

12.3 In-App Purchase General Terms

  • In-app purchases are processed by respective platform providers
  • Platform payment terms and conditions apply
  • Prices displayed include platform fees where applicable
  • Receipt of purchase provided via platform
  • Purchase restoration available through platform mechanisms
  • Subscription management per platform requirements

12.4 Platform Requirements

iOS Requirements:

  • iOS 14.0 or later recommended
  • Compatible with iPhone, iPad, and iPod touch
  • Minimum 2GB free storage space
  • Stable internet connection (minimum 5Mbps for streaming)

Android Requirements:

  • Android 8.0 or later recommended
  • ARMv7 processor with vector FPU or ARM64-v8a
  • OpenGL ES 2.0 or later
  • Minimum 2GB free storage space
  • Stable internet connection (minimum 5Mbps for streaming)

Web Requirements:

  • Modern web browser (Chrome, Safari, Firefox, Edge – latest versions)
  • JavaScript enabled
  • Cookies enabled
  • Stable internet connection

13. Service Availability and Technical Issues

13.1 Service Availability

We strive to provide continuous service, but we do not guarantee:

  • Uninterrupted access or operation
  • Error-free performance
  • Defect correction
  • Freedom from viruses or harmful components
  • Compatibility with all devices or browsers

13.2 Maintenance and Downtime

We may:

  • Temporarily suspend Service for maintenance
  • Perform updates without notice
  • Experience unexpected downtime
  • Not provide compensation for service interruptions

13.3 Technical Requirements

You are responsible for:

  • Having compatible devices and software
  • Maintaining internet connectivity
  • Data charges from your internet provider
  • Keeping your device secure
  • Updating apps to latest versions

13.4 Changes to Service

We reserve the right to:

  • Modify or discontinue features
  • Add or remove functionality
  • Change service structure or organization
  • Update technical requirements
  • Make changes without prior notice

14. Limitation of Liability and Disclaimers

14.1 Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Implied warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Title
  • Accuracy or completeness

14.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

FLOW WITH ME PTE. LTD., ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AND AGENTS SHALL NOT BE LIABLE FOR:

  • Personal injury, death, or property damage arising from your use of the Service
  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, data, or business opportunities
  • Service interruptions or errors
  • Unauthorized access to your account
  • Third-party conduct or content

OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR YOUR SUBSCRIPTION IN THE 12 MONTHS BEFORE THE CLAIM, OR USD $100, WHICHEVER IS GREATER.

14.3 Indemnification

You agree to indemnify and hold harmless Flow with Mira, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of others
  • Your User Content
  • Your negligence or willful misconduct

14.4 Assumption of Risk

YOU EXPRESSLY ASSUME ALL RISKS ASSOCIATED WITH:

  • Participating in exercise programs
  • Using our Service and Content
  • Following instructions or advice provided
  • Equipment use and exercise performance

14.5 Basis of the Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the disclaimers and limitations of liability set forth herein, and that the same form an essential basis of the bargain between you and us.

15. Account Termination and Suspension

15.1 Termination by You

You may terminate your account at any time by:

  • Cancelling your subscription (see Section 7)
  • Requesting account deletion via email
  • Following the account deletion process in settings

15.2 Termination by Us

We may suspend or terminate your account immediately without notice if you:

  • Violate these Terms
  • Share your account with others
  • Copy, redistribute, or misuse Content
  • Post inappropriate or harmful User Content
  • Harass or abuse other members or staff
  • Engage in fraudulent activity
  • Fail to pay subscription fees
  • Use the Service for illegal purposes
  • Repeatedly violate community guidelines

15.3 Effect of Termination

Upon termination:

  • Your access to the Service ends immediately (if terminated by us)
  • Your access continues until period end (if cancelled by you)
  • Downloaded content is removed from your devices
  • You lose access to your watch history and favorites
  • No refund for remaining subscription time (if terminated by us)
  • Outstanding charges remain due and payable
  • Your User Content may remain on the platform

15.4 Survival

The following sections survive termination:

  • Intellectual Property
  • Limitation of Liability
  • Indemnification
  • Dispute Resolution
  • Any provisions that by their nature should survive

16. Dispute Resolution and Governing Law

16.1 Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles.

16.2 Jurisdiction

Subject to the arbitration provisions below, you agree that any disputes will be subject to the exclusive jurisdiction of the courts of Singapore.

16.3 Dispute Resolution Process

Before initiating legal action, you agree to:

  1. Contact us first: Email [email protected] describing the dispute
  2. Good faith negotiation: We’ll attempt to resolve informally within 30 days
  3. Mediation: If negotiation fails, submit to mediation in Singapore
  4. Arbitration/Court: If mediation fails, proceed to arbitration or Singapore courts

16.4 Class Action Waiver

You agree that any disputes will be resolved individually, not as part of a class action or representative proceeding. You waive any right to participate in a class action lawsuit or class-wide arbitration.

16.5 Time Limitation

Any claim related to these Terms or the Service must be filed within one (1) year of the cause of action arising, or it will be permanently barred.

16.6 Injunctive Relief

Notwithstanding the above, we may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent:

  • Intellectual property infringement
  • Unauthorized account access
  • Violations of these Terms

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and us regarding the Service.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable:

  • That provision will be modified to the minimum extent necessary
  • All other provisions remain in full force and effect
  • The overall intent and purpose of the Terms remains intact

17.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision. No waiver will be effective unless in writing and signed by us.

17.4 Assignment

You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or successor entity.

17.5 Force Majeure

We are not liable for any failure to perform due to causes beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Internet service provider failures
  • Power outages
  • Pandemics or health emergencies

17.6 Language

These Terms are written in English. Any translations are provided for convenience only. In case of conflict, the English version prevails.

17.7 Third-Party Rights

These Terms do not create any third-party beneficiary rights except as explicitly stated (e.g., Apple as third-party beneficiary).

17.8 Headings

Section headings are for convenience only and do not affect interpretation of these Terms.

17.9 Notices

To you: We may provide notices via email, platform notification, or by posting on the Service.

To us: Send legal notices to: [email protected] with subject “Legal Notice”

18. Contact Information

For questions about these Terms or the Service:

Email: [email protected]

Company:
FLOW WITH ME PTE. LTD.
Trading as Flow with Mira
Singapore

For specific inquiries:

Acknowledgment and Acceptance

BY CREATING AN ACCOUNT OR USING OUR SERVICE, YOU ACKNOWLEDGE THAT:

  1. You have read and understood these Terms in their entirety
  2. You agree to be bound by these Terms
  3. You have obtained appropriate medical clearance for exercise
  4. You understand the risks associated with exercise
  5. You are at least 18 years old (or have parental consent if 13-17)
  6. You will use the Service in compliance with all applicable laws
  7. You accept the limitation of liability and disclaimers

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICE.

Last Updated: January 09, 2026

Thank you for being part of the Flow with Mira community. We’re here to support your wellness journey!